Terms of Service

Theworldofpets is owned and operated by Pet Centric Private Limited (“Company”, “We”, “Us”, or “Our”), a private limited company having its registered office at Smart Avenue, Unit FO-02, 4th Floor, 28/A, 80 Feet Rd, Michael Palaya, Indiranagar, Bengaluru, Karnataka – 560038, which operates the website www.theworldofpets.com (hereinafter referred to as the “Platform”).

These Terms of Service (“Terms”) govern Your access to and use of the Platform and the Services.

By accessing or using the Platform, You agree to be bound by these Terms and all related policies.

1. Acceptance of Terms

  • Your use of the Platform is conditional upon acceptance of these Terms
  • If You do not agree, do not use the Platform
  • Continued use implies acceptance of updates

These Terms comply with the Information Technology Act, 2000

2. Services Offered

The Platform provides:

  1. Sale of pet care products (food, medicines, toys, accessories)
  2. Veterinary teleconsultation services

(collectively referred to as “Services”)

3. Eligibility

  • You must be 18 years or older
  • Must be legally capable of entering a contract
  • Platform access may be denied or revoked at any time

4. Account Registration

To use Services, You must create an account:

  • Provide accurate and updated information
  • Maintain confidentiality of login credentials
  • Notify immediately of unauthorized access

The Company may:

  • Suspend or terminate accounts
  • Refuse access if information is false or misleading

5. Use of Services

You agree NOT to:

  • Share false, illegal, or harmful content
  • Violate laws or third-party rights
  • Send spam or misleading communications
  • Attempt hacking, scraping, or reverse engineering
  • Engage in fraud or impersonation

Violation may lead to:

  • Account suspension
  • Legal action

6. Product Purchase Terms

  • Product listing = invitation to offer
  • Orders may be accepted or rejected at our discretion

Prescription Medicines

  • Valid prescription required
  • Must be verified by registered pharmacist
  • Substitutions allowed only under valid prescription rules

Disclaimer

  • Product information is for informational purposes only
  • Not a substitute for professional veterinary advice

7. Teleconsultation Services

  • Platform acts as an intermediary
  • Veterinarians (“Consultants”) are independent

We are not responsible for:

  • Diagnosis, treatment, or prescriptions
  • Consultant conduct or advice

Important:

  • No physical examination is conducted
  • Advice is not a final diagnosis
  • Always consult a local veterinarian

8. Payments & Fees

  • All payments in INR
  • Processed via third-party payment gateways
  • We do not store payment details

We are not liable for:

  • Payment failures
  • Unauthorized transactions

9. Delivery Policy

  • Orders fulfilled via third-party logistics partners
  • Delivery timelines are estimated

Delays may occur due to:

  • Weather conditions
  • Strikes, disruptions
  • Logistics issues

Ownership transfers upon delivery.

10. Intellectual Property

All Platform content including:

  • Design
  • Code
  • Logos
  • Branding

Is owned by the Company.

You may NOT:

  • Copy
  • Reproduce
  • Reuse

Without written permission.

11. Privacy

Your data usage is governed by our Privacy Policy:
👉 (Add link here)

12. Limitation of Liability

The Platform is provided “as is”.

We are not liable for:

  • Errors or inaccuracies
  • Service interruptions
  • Damages or losses
  • Consultant advice outcomes

Maximum liability is limited to:
➡️ Amount paid by You

13. Indemnification

You agree to protect the Company from:

  • Claims
  • Damages
  • Legal costs

Arising from:

  • Your misuse of the Platform
  • Violation of Terms

14. Termination

We may:

  • Suspend or terminate Your account anytime

You may:

  • Close account by contacting support

15. Force Majeure

We are not liable for delays caused by:

  • Natural disasters
  • Government actions
  • Pandemics
  • External disruptions

16. Governing Law

  • Governed by laws of India
  • Jurisdiction: Bangalore courts

17. Changes to Terms

  • Terms may be updated anytime
  • Continued use = acceptance

18. Grievance Officer

Name: Harsh Chandak
Email: harshlovespets@theworldofpets.com

  • Acknowledgement: 48 hours
  • Resolution: 30 days

19. Communications

By using www.theworldofpets.com, You agree to receive:

  • Calls
  • SMS
  • Emails
  • WhatsApp messages

Including promotional content, even if registered under DND/DNC.

You may opt-out anytime (except essential service communications).