Refund Policy

While most of the products available on the website www.theworldofpets.com (“Platform”) can be returned, subject to the terms of this cancellation, return, exchange, and refund policy (“Policy”), please check the details of the product before placing an order to confirm if the product is eligible for return.

Return Eligibility

To be eligible for a return:

  • The item must be in the same condition that you received it
  • Unworn or unused
  • With tags
  • In original packaging
  • Along with receipt or proof of purchase (digital or physical)

Non-Returnable Categories

Returns or exchanges will not be accepted for the following categories (unless received damaged or spoiled):

  • Food and treats
  • Bedding, Mats & Travel Supplies
  • Cat litter
  • Health and wellness products
  • Grooming & grooming supplies
  • Bowls & Feeders
  • Toys

Note:
Unopened units in a combo product (e.g., if a product contains 12 packets and 11 are unopened) will not be eligible for return, refund, or exchange.

Product pages clearly specify whether an item is returnable.

Return & Cancellation Process

To initiate a return request, contact us at:

You may cancel any order before dispatch.
For cancellations after placing an order, contact:

The Platform reserves the right to cancel any order at its discretion. You will be notified via email/SMS. Orders may also be cancelled if:

  • Quantities exceed normal personal consumption
  • There is suspicion of non-personal usage

For any queries, contact:
📧 support@theworldofpets.com

Damages & Issues

Please inspect your order upon delivery.
Report any issue within 10 days if:

  • Item is defective
  • Damaged
  • Incorrect product received
  • Item lost in transit

Refund Policy

Once your return is received and inspected:

  • You will be notified of approval/rejection
  • If approved, refund will be processed to the original payment method

For cancellations:

  • Full refund will be issued to the original payment method

⏱ Refund Timeline:

  • Within 7 working days from approval
  • May vary depending on bank/payment provider

Shipping Cost Refund

  • The Company will bear return shipping costs
  • Customers who paid for return shipping can claim reimbursement

Teleconsultation Appointment

Cancellation

  • You may cancel an appointment at least 1 hour prior to the scheduled time

In rare situations where a veterinarian cannot attend:

  • You will be informed in advance
  • You can choose to reschedule or request a refund

Refund Conditions

  • Cancellation ≥1 hour before → Full refund
  • No cancellation / no-show → No refund