Privacy Policy

Pets Centric Private Limited (“Company”, “We”, “Us”, or “Our”), a private limited company with its registered office at 474, Shri Krishna Temple Rd, 1st Stage, Indiranagar, Bengaluru, Karnataka – 560038, operates the website www.theworldofpets.com (hereinafter referred to as the “Platform”).

The Company is committed to protecting Your privacy and the information that You share while using the Platform. We value the trust You place in Us and maintain high security standards for safeguarding Your information.

1. Introduction

This Privacy Policy explains how personal data and other information is collected, received, stored, processed, disclosed, transferred, or otherwise handled by the Company.

This Privacy Policy:

  • Applies only to information collected by the Platform
  • Does not apply to third-party websites (“Third Party Sites”)

By using the Platform or clicking “I accept”, You agree to:

  • This Privacy Policy
  • Collection and processing of Your data

This policy complies with the Information Technology Act, 2000 and related rules.

2. Collection of Information

We may collect the following Personal Information:

  • Name, email address, password
  • IP address, billing & shipping address
  • Messages, images, videos, feedback
  • Customer support communication
  • Device data (browser, OS, IMEI, MAC address, etc.)

We also collect:

  • Log Data (usage behavior, pages visited, timestamps)
  • Location data (if enabled)
  • Cookie and tracking data

Note: All information shared by You is voluntary.

3. Payment Information

  • Payments are processed via third-party gateways
  • We do not store banking details
  • You agree to share data with payment providers

We are not liable for:

  • Payment gateway failures
  • Data breaches outside our control

4. Usage of Information

Your data is used to:

  • Create and manage your account
  • Provide and improve services
  • Personalize your experience
  • Send updates, notifications & offers
  • Prevent fraud and misuse
  • Conduct analytics and research
  • Comply with legal requirements

You may opt-out of promotional emails anytime.

5. Third-Party Links

The Platform may contain links to external websites (“Third Party Sites”).

We are not responsible for:

  • Their privacy policies
  • Data collection practices

6. Cookies Policy

Cookies help us:

  • Remember your preferences
  • Improve user experience
  • Analyze usage

Types of cookies:

  • Session cookies (temporary)
  • Persistent cookies (stored for longer duration)

You can:

  • Disable cookies in browser settings
  • Note: This may affect functionality

7. Disclosure of Information

We may share your data:

  • To comply with legal obligations
  • To protect rights and safety
  • With service providers (delivery, analytics, etc.)
  • During mergers, acquisitions, or business transfers

All third parties are contractually bound to maintain confidentiality.

8. Security

We implement reasonable security measures to protect your data.

However:

  • Internet risks cannot be eliminated
  • You are responsible for keeping your login credentials safe

9. Policy Towards Children

  • Platform is not intended for users below 18 years
  • If minors use the Platform, guardian consent is assumed
  • If data is collected unintentionally, it will be deleted

For concerns, contact:
📧 support@theworldofpets.com

10. User Rights

You have the right to:

  • Access your data
  • Correct inaccuracies
  • Request deletion
  • Withdraw consent

To request changes, contact:
📧 support@theworldofpets.com

11. Data Retention

We retain your data:

  • As long as necessary for services
  • As required by law

12. Grievance Officer

For complaints:

Name: Harsh Chandak
Email: harshlovespets@theworldofpets.com

  • Complaint acknowledgment: within 24 hours
  • Resolution: within 15 days

13. Amendments

We may update this Privacy Policy at any time.

  • Changes are effective immediately
  • Users are advised to review regularly

14. Communications

By using www.theworldofpets.com, you agree to receive:

  • Emails
  • Calls
  • SMS / WhatsApp

This includes:

  • Promotions
  • Product updates
  • Service-related communication

This applies even if you are registered under DND/DNC/NCPR.